Tag Archives: Employment

Are You Being Served? The Difference Between Customer Service and Sales Assistants.

How often have you visited a store and found that the customer service assistant knows less about their products than you do? As a business owner, how much are you paying for “customer service” employees who add little or no … Continue reading

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Managing Turnover: The Hidden Cost Black Hole

When you hear the words “turnover” and “churn” do your thoughts turn to chilly fall evenings with fresh-baked apple-filled pastries and a big scoop of ice-cream? Or do the words give you a staffing headache? A lot of small-business owners … Continue reading

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How to Fire an Employee

Firing people. Once, back in the days of the Hawthorne Experiment, it was easy, and employees would thank business owners for having hired them in the first place. Then it became kind of awkward for employers, having new “human resources” … Continue reading

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Ten Interview Questions that Sound Like They Should Be Okay to Ask (But Aren’t).

The Civil Rights Act of 1964 and the Equal Opportunity act of 1972, along with the Education Amendments of 1972, are what most of us think about when we talk about equal opportunity in the workplace, or any other place … Continue reading

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