Category Archives: customer service

5 Things You Need To Know About Social Listening

Social listening is the activity you’re engaged in when you pay attention to what consumers are saying about your company at any given time, and even what’s being said about your competitors, or your industry in general. Listening is a … Continue reading

Posted in communications, customer service, entrepreneur, influence, listen, marketing, public relations, social media, tips

The Customer From Hell

The Customer From Hell I’m a hard-sell when it comes to customer service. I have pretty low expectations, and it bothers me when they’re not met. So let me get those expectations out in the open so you can see … Continue reading

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The Unwelcome Guest

All marketing is bullshit. Know why? It’s all done to get you to buy something, and the moment that the purchase/sale transaction appears on the agenda, every piece of communication is aimed at making you feel inadequate or afraid, in … Continue reading

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Customer Service Stories

I was dining in a restaurant in Atlanta, recently. It was a restaurant that my girlfriend had dined at many times, though not recently, and she was excited to be going back. We were seated promptly, asked for our drink … Continue reading

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Are You Being Served? The Difference Between Customer Service and Sales Assistants.

How often have you visited a store and found that the customer service assistant knows less about their products than you do? As a business owner, how much are you paying for “customer service” employees who add little or no … Continue reading

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The Art of Listening

  There are two kinds of companies: ones who’ve mastered the art of talking, and ones who’ve mastered the art of listening. I’ve worked with both kinds, and know that there are only a few companies with really big ideas … Continue reading

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